Position Overview

We are seeking a dedicated Medical Assistant Lead to oversee patient and workflow operations at our healthcare site located in the Pacific Northwest region. This role combines hands-on clinical duties with leadership responsibilities, ensuring smooth front and back office functions while maintaining exceptional patient care and customer service standards.

Key Responsibilities

• Maintain a safe and clean work environment, adhering to safety and infection control protocols.
• Supervise clinic operations including staff training, scheduling, and monitoring attendance to meet operational and budget goals.
• Ensure all procedures and tasks are completed accurately, focusing on patient flow and customer satisfaction.
• Provide high-quality customer service while maintaining patient confidentiality.
• Collect vital signs, patient histories, specimens, and perform basic lab tests as directed by physicians.
• Coordinate patient care and document medical records accurately and promptly.
• Assist with office procedures, equipment sterilization, medication administration, and inventory management.
• Support physicians during examinations and treatments, including administering injections and wound care.
• Operate diagnostic equipment such as EKG machines as needed.
• Explain treatment plans, medications, and physician instructions to patients.
• Schedule patient appointments and coordinate with medical facilities for tests or admissions.
• Manage patient records, insurance information, and financial data to ensure proper reimbursement.
• Handle telephone inquiries and process payments, maintaining accurate financial records.
• Promote continuous quality improvement within the department.
• Adhere to all medical practice policies and procedures.

Qualifications

• At least 1 year of supervisory or lead experience in a healthcare setting.
• Minimum 2 years of healthcare experience, preferably in a clinical environment.
• Strong leadership skills with the ability to motivate and hold a team accountable.
• Proficiency with computer systems, including web-based applications and Microsoft Office suite.
• Excellent interpersonal and communication skills, capable of interacting with diverse groups.
• Strict adherence to confidentiality and knowledge of medical terminology and procedures.
• Experience with electronic health records is required.
• Ability to manage workflow effectively, solve problems, and implement improvements.
• Composure under pressure in fast-paced environments.

Education

• High School diploma or GED required.

Certification

• Current Medical Assistant or Certified Nursing Assistant (CNA) certification required or must be obtained within six months of hire.

All new hires must successfully complete a physical evaluation, drug screening, and background checks prior to employment.