Position Overview

This role offers a warm and welcoming first impression to patients and guests, ensuring a smooth and efficient patient experience. You will collaborate closely with clinical teams and business offices to optimize patient flow, minimize wait times, and enhance overall satisfaction. Front office duties rotate periodically to maintain high levels of patient and employee contentment.

Key Responsibilities

• Maintain a safe, clean, and compliant work environment, adhering to unit safety and infection control standards.
• Rotate through various front office assignments as scheduled by management, including coordinating peer discussions across assignments.
• Handle phone calls and voicemails promptly and manage incoming and outgoing faxes efficiently.
• Complete recall lists and ensure patient confidentiality is strictly maintained in all communications and documentation.
• Display and distribute HIPAA Notice of Privacy Practices to new patients and every three years thereafter.
• Ensure compliance with medical practice regulations such as HIPAA and OSHA.
• Assist patients with form completion when needed.
• Coordinate new patient appointments, provide visit information including directions, and ensure complete records are obtained prior to scheduling.
• Register new patients and update demographic information in the Practice Management system.
• Verify patient eligibility, collect and scan identification and insurance cards, and obtain necessary signatures on financial and privacy forms.
• Collect co-pays, coinsurance, deductibles, or balances due.
• Enter required MACRA measurements into the electronic health record (EHR) at patient arrival.
• Scan and catalog front office documents into the EHR system.
• Prepare patient records and packets for infusion visits, verify eligibility, and create financial identification numbers.
• Coordinate follow-up appointments and ensure prior authorizations and orders are current and distributed appropriately.
• Process medical records requests, manage transcribed documents, and ensure proper physician signatures.
• Perform additional duties as assigned.

Qualifications

• Minimum of one year healthcare experience with front desk responsibilities required.
• Experience with insurance verification (HMO, PPO) preferred.
• Strong customer service skills and ability to communicate effectively at all organizational levels.
• Demonstrated leadership, teamwork, and cooperation skills.
• High ethical standards and professional integrity.
• Bilingual abilities are a plus.

Education

• High school diploma or GED required.

Certification

• Current BLS certification from the American Heart Association (healthcare provider) preferred.

All candidates must successfully pass a physical evaluation, drug screening, and background checks prior to employment. This position is located in a regional healthcare setting within the Pacific Northwest, serving diverse communities with compassionate care.