Position Overview

This role offers a warm and welcoming first impression to patients and guests, ensuring a smooth and efficient patient experience. You will collaborate closely with clinical teams and business offices to optimize patient flow, minimize wait times, and enhance overall satisfaction. Front office duties rotate periodically to maintain engagement and effectiveness.

Key Responsibilities

• Maintain a safe, clean, and compliant work environment, adhering to safety and infection control standards.
• Rotate through various front office assignments as scheduled by management, including coordinating peer discussions.
• Manage phone communications and voicemail promptly.
• Process incoming and outgoing faxes efficiently.
• Complete recall lists in a timely manner.
• Protect patient confidentiality at all times, both audibly and visually.
• Ensure HIPAA Notice of Privacy Practices is displayed and provided to new patients and every three years thereafter.
• Comply with all medical practice regulations such as HIPAA and OSHA.
• Assist patients with form completion when needed.
• Coordinate new patient appointments, ensuring complete records are obtained prior to scheduling.
• Update patient demographic information and register new patients in the Practice Management system.
• Verify eligibility, collect and scan patient and insurance ID cards into electronic health records.
• Collect co-pays, coinsurance, deductibles, or balances due.
• Enter required MACRA measurements into the EHR at patient arrival.
• Scan and catalog front office documents into patient charts.
• Prepare patient records and packets for infusion visits, verify eligibility, and create financial identification numbers.
• Coordinate follow-up appointments and ensure prior authorizations and orders are current.
• Process medical records requests and manage transcribed documents for physician signatures.
• Perform additional duties as assigned.

Qualifications

• Minimum of one year healthcare experience with front desk responsibilities.
• Familiarity with insurance types such as HMO and PPO preferred.
• Strong customer service skills and ability to work collaboratively in a team environment.
• Demonstrated leadership, teamwork, and ethical integrity.
• Effective communication skills, both oral and written.
• Bilingual abilities are a plus.

Education

• High school diploma or GED required.

Certification

• Current BLS certification from the American Heart Association (healthcare provider) preferred.

All new hires must successfully complete a physical evaluation, drug screening, and background checks prior to employment. This position is located in a regional healthcare setting within the Pacific Northwest, serving diverse communities with compassionate care.