Position Overview

This role offers first-line IT support to healthcare staff, physicians, and patients within a regional healthcare setting in the Pacific Northwest. The ideal candidate will provide timely and effective technical assistance, ensuring smooth operation of hardware, software, and network systems.

Key Responsibilities

• Maintain a safe and clean work environment, adhering to unit safety and infection control protocols.
• Respond promptly to IT support requests via calls, tickets, and emails; prioritize and troubleshoot hardware, software, telecom, and network issues, escalating when necessary.
• Engage with end users to gather problem details and perform diagnostics to resolve issues efficiently.
• Install, upgrade, and relocate IT equipment as needed.
• Configure new PCs, laptops, phones, and peripheral devices.
• Complete assigned IT-related tasks and participate in rotational on-call coverage.
• Stay current with emerging technologies and best practices through ongoing education such as classes, seminars, and subscriptions.
• Communicate trends, resolved issues, and delays clearly to relevant stakeholders.
• Foster positive interpersonal relationships and maintain a professional image by adhering to service standards with both internal and external customers.

Qualifications

• Experience with Windows Active Directory is required.
• Working knowledge of Microsoft Exchange is essential; familiarity with Microsoft SCCM is preferred.
• Proficiency in MS Office and Outlook is required.
• Good understanding of basic networking concepts including TCP/IP and the OSI model.
• Basic knowledge of server/client infrastructure.
• Familiarity with virtualization technologies, VDI, and thin client environments.
• Experience with enterprise antivirus solutions.
• Excellent interpersonal skills with the ability to interact effectively with diverse groups.

Education

• High school diploma or GED required.
• Microsoft Certified Desktop Support Technician (MCDST) certification or equivalent education and experience combination is required.

Certifications

• A+ certification, MCITP, or CCENT preferred.

All candidates must successfully complete a physical evaluation, drug screening, and background checks prior to employment. Compliance with regional health mandates, including COVID-19 vaccination requirements or approved exceptions, is mandatory.