Position Overview

This role offers a warm and welcoming first impression to patients and guests, ensuring a smooth and efficient patient experience. You will collaborate closely with clinical teams and business offices to optimize patient flow, minimize wait times, and enhance overall satisfaction. Front office duties rotate periodically to maintain a dynamic and engaging work environment.

Key Responsibilities

• Maintain a safe, clean, and compliant work environment, adhering to unit safety and infection control standards.
• Rotate through various front office assignments as scheduled by management, including coordinating peer discussions across assignments.
• Manage phone communications and voicemail promptly and professionally.
• Process incoming and outgoing faxes efficiently.
• Complete assigned recall lists in a timely manner.
• Protect patient confidentiality rigorously, both in audible and visible contexts.
• Ensure HIPAA Notice of Privacy Practices is displayed and provided to new patients and every three years thereafter.
• Comply with all medical practice regulations, including HIPAA and OSHA standards.
• Assist patients with form completion when needed.
• Coordinate new patient appointments, providing necessary information and ensuring complete records prior to scheduling.
• Update patient demographic information and register new patients in the Practice Management system.
• Verify eligibility, collect and scan patient and insurance ID cards, and obtain necessary signatures on financial, HIPAA, and arbitration forms.
• Collect co-pays, coinsurance, deductibles, or balances due.
• Enter required MACRA measurements into the EHR at patient arrival.
• Scan and catalog front office documents into the EHR system.
• Prepare patient records and packets for infusion visits, verify eligibility, and create financial identification numbers.
• Coordinate follow-up appointments and ensure prior authorizations and orders are current and distributed appropriately.
• Process medical records requests, manage transcribed documents, and ensure proper physician signatures.
• Perform additional duties as assigned to support clinic operations.

Qualifications

• Minimum of one year healthcare experience with front desk responsibilities is required.
• Experience with insurance types such as HMO and PPO is preferred.
• Strong understanding of insurance verification processes for new and existing patients.
• Excellent customer service skills with demonstrated leadership, teamwork, and cooperation abilities.
• High ethical standards and professional integrity.
• Effective communication skills, both oral and written, with persuasive abilities.
• Bilingual skills are a plus.

Education

• High school diploma or GED required.

Certification

• Current BLS certification from the American Heart Association (healthcare provider) is preferred.

All candidates must successfully complete a physical evaluation, drug screening, and background checks prior to employment. This position is located in a regional healthcare setting within the Pacific Northwest, serving diverse communities with compassionate care.