Position Overview

This role offers first-line IT support to healthcare staff, physicians, and patients within a regional healthcare setting in the Pacific Northwest. The ideal candidate will provide timely assistance with hardware, software, telecom, and network issues, ensuring smooth technology operations in a fast-paced environment.

Key Responsibilities

• Maintain a safe and clean work environment, adhering to unit safety and infection control protocols.
• Respond promptly to IT support requests via calls, tickets, and emails; prioritize and troubleshoot issues effectively.
• Engage with end users to gather detailed information, perform diagnostics, and resolve problems or escalate when necessary.
• Install, upgrade, and relocate IT equipment as needed.
• Configure new PCs, laptops, phones, and peripheral devices.
• Complete assigned IT-related tasks and participate in rotational on-call coverage.
• Stay current with emerging technologies through training, seminars, and subscriptions.
• Communicate trends, resolved issues, and delays clearly to stakeholders.
• Foster positive relationships and uphold a professional image by delivering excellent customer service.

Qualifications

• Experience with Windows Active Directory is required.
• Familiarity with Microsoft Exchange and proficiency in MS Office and Outlook are essential.
• Basic understanding of networking concepts such as TCP/IP and the OSI model is necessary.
• Knowledge of server/client infrastructure, virtualization, VDI, thin client environments, and enterprise antivirus solutions is required.
• Excellent interpersonal skills with the ability to work effectively with diverse groups.

Education

• High school diploma or GED is required.
• Microsoft Certified Desktop Support Technician certification or equivalent education and experience is mandatory.

Preferred Certifications

• A+, MCITP, or CCENT certifications are preferred.

All candidates must successfully complete a physical evaluation, drug screening, and background checks prior to employment. Compliance with regional health mandates, including COVID-19 vaccination requirements or approved exceptions, is mandatory.