We are seeking a warm and organized Ambulatory Oncology Patient Representative to join our cancer services team in a regional healthcare setting within the Midwest. This role involves a blend of secretarial duties and exceptional customer service to ensure oncology patients receive professional and compassionate care from check-in through follow-up.

Key Responsibilities

• Provide outstanding customer service as the primary contact for oncology patients.
• Manage complex scheduling across multiple ancillary services such as labs and radiology with accuracy and timeliness.
• Handle patient check-in and check-out processes efficiently, coordinating follow-up appointments and referrals.
• Serve as a liaison between the cancer care team and other departments to facilitate smooth communication and coordination.
• Obtain and route test results promptly to appropriate parties.
• Maintain rapport with internal and external healthcare contacts, supporting a collaborative environment.
• Work effectively with patients from diverse backgrounds, demonstrating cultural sensitivity and professionalism.
• Maintain confidentiality and handle sensitive information with discretion.
• Adapt to a fast-paced, dynamic environment while prioritizing tasks and problem-solving independently.

Education and Experience

• High school diploma or GED required.
• Three years of experience in a medical clinic setting preferred.
• Experience in oncology preferred.
• Training in medical terminology is a plus.
• At least one year of secretarial experience preferred.

Skills and Requirements

• Proficiency in Microsoft Word, Excel, Windows, and Outlook.
• Strong organizational skills with the ability to prioritize and work autonomously.
• Effective written and verbal communication skills for interacting with patients, families, and healthcare staff.
• Ability to manage routine problems and demonstrate flexibility in a changing environment.
• Attention to detail and accuracy in all tasks.
• Reliable attendance and willingness to participate in meetings as needed.

This position offers an opportunity to contribute meaningfully to cancer care services while working in a supportive and collaborative regional healthcare environment.