Position Overview:
Join a compassionate healthcare team dedicated to providing exceptional patient experiences in a supportive, team-oriented environment. This role involves welcoming patients and visitors at registration, managing patient flow, scheduling appointments, and ensuring accurate patient information is maintained.

Key Responsibilities:

• Greet and register patients and visitors efficiently, maintaining a smooth flow in the clinic.
• Verify and update patient demographics and insurance information using electronic medical records.
• Collect necessary identification, consent forms, and payments at the time of service, providing receipts.
• Assist patients with basic billing and insurance inquiries, referring complex issues to appropriate personnel.
• Deliver outstanding customer service with a warm and professional demeanor, creating a positive first impression.
• Handle patient concerns tactfully and escalate difficult situations to clinic leadership when necessary.

Education and Experience:
High school diploma or equivalent required. Previous experience in healthcare registration or customer service preferred. Proficiency with computer systems and electronic medical records is essential.

Requirements:

• Maintain strict confidentiality and professionalism at all times.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Strong interpersonal skills with a courteous and collaborative approach.

This position serves a diverse population in a regional healthcare setting within the Midwest, emphasizing compassionate care and respect for all individuals.