We are seeking a dedicated Appointment Scheduling Specialist to join a healthcare team serving the Midwest region. This full-time role involves managing patient appointment scheduling to ensure smooth operations and high satisfaction for both patients and providers.

Key Responsibilities

• Coordinate daily patient scheduling through telephone, electronic, and face-to-face interactions with professionalism and efficiency.
• Collaborate closely with the registration team to streamline check-in and check-out processes, enhancing patient experience and accuracy.
• Maintain clear and proactive communication with medical staff and supporting departments, promptly addressing any scheduling concerns.
• Handle requests, complaints, and communications with discretion, diplomacy, and sound judgment.
• Participate in continuous process improvement initiatives to support organizational goals.
• Manage automated appointment reminder systems to reduce no-shows.
• Perform physical tasks associated with the role and maintain consistent attendance.

Education

High school diploma or GED required; an associate degree in business or healthcare-related field is preferred.

Experience and Skills

• Proven problem-solving and planning abilities.
• Capability to instruct both professional and non-professional personnel.
• Strong collaboration and management skills with internal and external stakeholders.
• Effective oral and written communication skills across all organizational levels.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.