We are seeking a dedicated Appointment Scheduling Specialist to join a healthcare team serving the Midwest region. This part-time role focuses on managing patient appointment scheduling efficiently to meet both patient and provider needs.

Key Responsibilities

• Handle daily patient scheduling through telephone, electronic, and face-to-face interactions with professionalism and a customer-focused approach.
• Collaborate closely with the registration team to ensure smooth check-in and check-out processes, enhancing patient satisfaction and accuracy.
• Maintain clear and proactive communication with medical staff and supporting departments, promptly addressing any scheduling concerns.
• Manage the automated reminder call system to support appointment adherence.
• Address requests, complaints, and communications courteously, exercising sound judgment and diplomacy.
• Participate in process improvement initiatives to help achieve organizational goals.
• Perform physical tasks required by the role and maintain consistent attendance.

Education & Experience

• High school diploma, GED, or equivalent required; associate degree in business or healthcare-related field preferred.
• Proven problem-solving and planning abilities.
• Experience instructing both professional and non-professional personnel is a plus.

Skills & Requirements

• Strong collaboration and management skills with internal and external stakeholders.
• Effective oral and written communication skills at all organizational levels.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

This role offers a warm, team-oriented environment in a healthcare setting serving the broader Midwest region.