Lead and oversee the delivery of mental health case management services to individuals within the community. Provide support, supervision, and ongoing training to your assigned team to ensure high-quality service delivery.

Essential Responsibilities

• Conduct initial orientation and continuous training for new and existing staff members.
• Manage caseload assignments and maintain up-to-date client status reports.
• Review staff documentation for accuracy, quality, and timeliness.
• Monitor compliance with billable hours and provide guidance to staff as needed.
• Process payroll for the team and oversee the group budget, including expenses and revenue.
• Participate actively as a member of the management team within the assigned department.
• Contribute to the annual development and implementation of related programs.
• Maintain a reduced caseload and direct productivity level as determined by leadership.
• Hold regular team meetings, review monthly productivity, and conduct periodic audits of service frequency and balance.
• Adhere to established mission, vision, and values, and comply with HIPAA privacy and security regulations regarding Protected Health Information (PHI).
• Foster effective communication and professional relationships with clients, team members, contractors, physicians, peers, external agencies, and the public.

General Responsibilities

Perform additional duties as assigned.

People Management

This role includes managing team members, encompassing employment decisions, suggestions, and formal performance evaluations.

Education and Experience

• Bachelor’s degree or higher in Social Work, Marriage and Family Therapy, Psychology, Counseling, or a related field.
• Minimum of 2 years of experience in a related field.

Licenses and Certifications

• Valid driver’s license and auto insurance meeting regional requirements if driving is necessary.
• Completion of CPST Case Management training, KHS training, and passing required background checks including KBI, adult abuse registry, and motor vehicle screenings.
• Completion of Children Case Management training within 60 days of employment.

Preferred Qualifications

• Three to five years of experience providing direct community-based services.
• Demonstrated supervisory and organizational skills.
• Licenses such as LMSW, LMFT, LMLP, LPC, or clinical equivalents are preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to visualize strengths, inspire potential, and empower staff toward excellence in service delivery.
• Effective communication and active listening skills, with strategic thinking to foster credibility and provide constructive feedback.
• Strong negotiation skills working collaboratively with diverse populations and various management and community partners.

Physical Requirements

Light work with or without accommodation: occasionally exerting up to 25 lbs and frequently up to 10 lbs. Standing or walking may occur 11-25% of the day.

Enjoy competitive pay, a generous benefits package, and the rewarding experience of making a positive impact every day in a regional healthcare setting within the Midwest.