Join a dedicated healthcare team providing essential clerical support through care coordination, reception, and chart maintenance. Collaborate closely with health professionals to ensure exceptional customer service and maintain respectful relationships with all clients.

Essential Functions

• Manage admission duties and assist clients in completing admission packets, including necessary releases of information.
• Complete registration and financial enrollment for new clients.
• Collect and verify current insurance information for each client.
• Assess client needs by determining acuity, identifying presenting problems, and gathering relevant historical information.
• Schedule follow-up appointments based on assigned levels of care.
• Perform clerical tasks and maintain business records.
• Handle collection responsibilities, including payment of outstanding balances and copays.
• Administer receptionist duties such as greeting clients, directing them to waiting areas, scheduling appointments, answering phones, and maintaining office appearance.
• Perform other duties as assigned.

Minimum Knowledge and Skills

• Proficient with basic computer applications, including Microsoft Office tools.
• Experience with alpha-numeric filing systems.

Required Behavioral Skills

• Integrity: Demonstrates honesty and a commitment to doing the right thing, inspiring others to uphold organizational values.
• Compassion: Exhibits empathy and excellent customer service, effectively managing conflict and offering alternative solutions.
• Accountability: Takes ownership of projects and issues, working independently with flexibility to adapt to changing priorities.
• Respect: Collaborates effectively with diverse populations, maintaining a positive and proactive service orientation.
• Excellence: Strong communication and presentation skills, capable of strategic thinking and leading daily operational tasks.

Education and Experience

• High school diploma or equivalent required.
• One to three years of experience in medical records, filing, and secretarial duties.
• Knowledge of referral processing and coordinating access to appropriate treatment.

Preferred Qualifications

• Three to five years of experience in phone answering, medical records, and filing Personal Health Information (PHI).
• Training in HIPAA compliance.
• Some college coursework focused on Microsoft applications and health or behavioral sciences.

This opportunity is located in a regional healthcare setting in the Midwest, offering competitive pay and a comprehensive benefits package. Join a team committed to delivering exceptional care and support to the community.