Join a dedicated healthcare team as a Patient Account Representative, providing essential clerical support and care coordination in a dynamic regional healthcare setting in the Midwest. This role involves assisting clients through admission processes, managing registration and financial enrollment, and ensuring accurate insurance verification.

Key Responsibilities:

• Facilitate admission duties and assist clients with completing admission packets, including necessary releases of information.
• Complete registration and financial enrollment for new clients.
• Collect and verify current insurance information for each client.
• Assess client needs by determining acuity, identifying presenting problems, and gathering relevant historical information.
• Schedule follow-up appointments based on assigned levels of care.
• Perform clerical tasks and maintain business records.
• Manage collection activities, including payment of outstanding balances and copays.
• Provide receptionist duties such as greeting clients, directing them to waiting areas, scheduling appointments, answering phones, and maintaining office appearance.
• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.
• One to three years of experience in medical records, filing, and secretarial duties.
• Knowledge of referral processing and coordinating access to appropriate treatment.

Preferred Qualifications:

• Three to five years of experience in phone answering, medical records, and filing Personal Health Information (PHI).
• Training in HIPAA compliance.
• Some college coursework focused on Microsoft applications and health or behavioral sciences.

Skills and Attributes:

• Good computer literacy with familiarity in basic Microsoft tools.
• Basic experience in alpha-numeric filing.
• Integrity and honesty with a strong sense of responsibility.
• Compassion and empathy in customer service interactions.
• Ability to manage conflict and offer alternative solutions while maintaining project direction.
• Accountability and flexibility to adapt to changing priorities and workloads.
• Respectful collaboration with diverse populations.
• Strong communication and presentation skills with strategic and tactical thinking abilities.

This position offers competitive pay and a generous benefits package, providing a meaningful opportunity to contribute to a supportive healthcare environment serving the broader Central Midwest region.