Job Summary: Provide essential support to nursing practices and patient care through a blend of direct patient interaction, communication, and clerical duties. This role emphasizes patient and family-centered care within a setting that values best practices and exceptional customer service.

Essential Responsibilities:

Fiscal Responsibility
- Complete assignments within delegated timeframes.
- Assist with patient transfers, admissions, discharges, and transportation.
- Conduct hourly rounds to collect and transport specimens across units.
- Manage transportation area upkeep, report equipment issues, restock supplies, and complete work orders.
- Use time and supplies efficiently, respond promptly to communications, and support scheduling and supply management.
- Adhere to staffing policies, notify promptly if unable to work, and manage schedule changes responsibly.

Quality
- Collaborate as a team member in continuous quality improvement initiatives.
- Provide compassionate care tailored to patient age and diagnosis.
- Suggest improvements to enhance patient experience.
- Maintain accurate documentation and stay current with unit policies.

Patient Satisfaction
- Advocate for patient rights and promote a positive care model.
- Enhance patient comfort by providing necessary items and clear instructions.
- Adapt routines to individual patient needs and assist nursing staff in improving satisfaction.
- Foster positive communication with patients, families, visitors, and healthcare team members.

Patient Safety
- Safely transport patients using proper identification and fall prevention techniques.
- Verify transportation needs and patient conditions before movement.
- Follow protocols for equipment use and patient accessories.
- Introduce self, confirm patient identity, and ensure patient readiness.
- Provide physical and emotional support during transport and initiate basic life support if needed.
- Communicate patient arrival and assist with discharge transportation.

Professional Growth
- Recognize personal limitations and seek assistance proactively.
- Share knowledge through orientation and cross-training.
- Demonstrate leadership as a role model and resource.
- Identify learning needs and collaborate on development opportunities.
- Participate in departmental goal setting and training sessions.

Customer Service
- Uphold high standards of customer service and ethical behavior.
- Exhibit courtesy, compassion, and respect to all individuals.
- Engage patients and families using the AIDET communication framework.
- Maintain professionalism, flexibility, and adherence to dress code.

Education and Experience Required: None.

Work Shift: 4th Shift

This position is located in a regional healthcare setting within the Midwest United States. Duties and responsibilities may evolve over time to meet organizational needs.