Job Summary: This role supports the organization, coordination, and supervision of activities related to physician practice secretaries and Medical Assistants. Acting as a key resource in the absence of the Practice Coordinator or as assigned by leadership, this position ensures smooth front and back-office operations and excellent patient service across multiple practice locations.

Essential Responsibilities:

Front Office Secretary / Receptionist Duties:

• Manage typing, copying, and creation of forms, reports, and communications efficiently and timely.
• Ensure completion of correspondence by scheduled deadlines.
• Answer phones, retrieve voicemails, and facilitate communication between physicians and staff.
• Maintain front office phone coverage and message taking.
• File and copy patient and non-patient related documents.
• Provide feedback to improve front office functions.
• Utilize hospital EMR system proficiently for all front office tasks.

Clinical Patient Care Duties (MA or LPN):

• Deliver direct and delegated patient care, recognizing normal and abnormal patient parameters.
• Respond to calls, triage appropriately, and provide patient reassurance and education.
• Ensure efficient healthcare delivery during patient visits, including accurate medical record documentation.
• Prepare patients for exams, obtain vital signs, and communicate abnormal findings to physicians.
• Assist with testing, treatments, minor surgeries, and medication administration under physician supervision.
• Manage sample medications and logs, referrals, test results, and patient education materials.
• Perform laboratory tests and maintain lab logs as prescribed.

Administrative Roles and Responsibilities:

• Oversee daily operations of practice secretaries, receptionists, and Medical Assistants across locations.
• Represent the department in public relations, committees, and educational activities as delegated.
• Manage staffing, scheduling, operations, and training with support from the practice coordinator.
• Maintain safe operation of dedicated areas and equipment, coordinating repairs as needed.
• Plan and implement educational and staff development programs for clinic and hospital staff, patients, and public relations.
• Prepare and maintain departmental records, reports, policies, and procedures.
• Assist in performance reviews for supervised staff, collaborating with leadership on salary and disciplinary decisions.

Education and Experience:

• Associate degree or equivalent required. Candidates pursuing a bachelor’s degree with at least two years completed coursework may be considered.
• Medical Assistant graduates from accredited programs or Licensed Practical Nurses (LPN) required or must complete within three years of hire.
• Minimum of 5 years’ experience as a secretary, receptionist, or Medical Assistant.

Work Schedule:

Full-time, 8:00am – 4:30pm, 40 hours per week.

This position is located in a regional healthcare setting within the Midwest United States.