Overview: This leadership role involves organizing, coordinating, and supervising activities related to medical assistants and practice secretaries within a clinical setting. Acting as a key resource in the absence of the Practice Coordinator, the position ensures smooth front and back office operations while maintaining excellent patient service and staff oversight.

Front Office Responsibilities:

• Manage typing, copying, and creation of forms and reports, ensuring timely and efficient communication.
• Handle phone calls, voicemails, and paging for physicians and staff, ensuring coverage and message accuracy.
• Maintain filing systems for patient and non-patient correspondence.
• Provide feedback to optimize front office functions and utilize electronic medical records (EMR) proficiently.

Clinical Patient Care Duties:

• Deliver direct patient care and delegate tasks as appropriate, recognizing normal and abnormal patient parameters.
• Ensure accurate and updated medical records, prepare patients for examinations, and obtain vital signs and histories.
• Communicate patient conditions to physicians and document thoroughly.
• Assist with testing, treatments, minor surgeries, and medication management under physician supervision.
• Provide patient education and ensure understanding of treatment plans and medication usage.
• Perform laboratory tests and maintain lab logs as required.

Administrative Leadership:

• Oversee daily operations of secretaries, receptionists, and medical assistants across multiple locations.
• Represent the department in public relations, committees, and educational activities.
• Manage staffing, scheduling, operations, and training in collaboration with the practice coordinator.
• Maintain safe operation of equipment and coordinate repairs.
• Plan and implement staff development and educational programs.
• Prepare departmental records, reports, policies, and assist with performance reviews.

Education and Experience:

• Associate degree or equivalent required; candidates pursuing a bachelor’s degree with at least two years completed coursework may be considered.
• Completion of an accredited Medical Assistant or Nursing (LPN) program required or must be completed within three years of hire.
• Minimum of five years’ experience as a secretary, receptionist, or medical assistant.

Work Schedule: Full-time day shift, 40 hours per week.

This role is based in a regional healthcare setting within the Midwest United States.