Job Summary: Provide essential support to nursing practices and patient care through a blend of direct patient interaction, communication, and clerical duties. This role emphasizes patient and family-centered care within an environment that values best practices and exceptional customer service.

Essential Responsibilities:

Fiscal Responsibility:
- Complete assignments within delegated timeframes.
- Assist with patient transfers, admissions, discharges, and transportation.
- Conduct hourly rounds to collect and transport specimens across units.
- Manage transportation area upkeep, report equipment issues, restock supplies, and complete work orders.
- Use time and supplies efficiently, respond promptly to communications, and support scheduling and supply management.

Quality:
- Collaborate as a team member in continuous quality improvement initiatives.
- Provide compassionate care tailored to patient age and diagnosis.
- Suggest improvements to enhance patient experience.
- Maintain accurate documentation and stay current with unit policies.

Patient Satisfaction:
- Advocate for patient rights and promote a positive care model.
- Enhance patient comfort by providing necessary items and clear instructions.
- Adapt routines to individual patient needs and assist nursing staff in improving satisfaction.
- Foster positive communication with patients, families, visitors, and healthcare team members.

Patient Safety:
- Safely transport patients using proper identification and fall prevention techniques.
- Prepare patients for transport, ensuring all medical accessories are managed correctly.
- Provide physical and emotional support during transport and initiate basic life support if needed.
- Coordinate patient arrival and departure with relevant departments.

Professional Growth:
- Recognize personal limitations and pursue learning opportunities.
- Share knowledge through orientation and cross-training.
- Demonstrate leadership as a role model and resource.
- Collaborate on professional development and participate in departmental initiatives.

Customer Service:
- Uphold high standards of customer service and ethical behavior.
- Exhibit courtesy, compassion, and respect to all individuals.
- Engage patients and families using the AIDET communication framework.
- Maintain professionalism, flexibility, and adherence to dress code.

Education and Experience Required:
- No formal education or prior experience required.

Work Shift:
- 4th Shift

This position is located in a regional healthcare setting within the Midwest United States. Duties and responsibilities may evolve over time to meet organizational needs.