Job Summary: This role supports patients, associates, and third-party payers by efficiently managing Patient Access and Revenue Cycle responsibilities. The ideal candidate will provide a welcoming atmosphere and ensure smooth registration and communication processes.

Essential Responsibilities:

• Greet all patients and visitors warmly, creating a positive first impression.
• Adhere strictly to privacy practices, HIPAA guidelines, and patient confidentiality standards.
• Perform accurate pre-registration and registration for all patient types, avoiding duplicate medical records or account numbers.
• Scan insurance cards and interpret insurance responses effectively.
• Obtain necessary signatures on forms and direct patients to appropriate departments.
• Refer self-pay patients to navigators for Medicaid or Health Exchange enrollment.
• Provide cost estimates to patients upon request and collect copays following guidelines.
• Complete general administrative tasks as assigned by supervisors.

PBX Operator Duties:

• Operate the switchboard and manage public address announcements.
• Handle emergency codes, overhead paging, and contact appropriate authorities.
• Forward mail to discharged patients and relay messages for physicians on answering services.
• Contact other physicians as needed and maintain on-call documentation using Diagnotes.
• Manage special instructions, coverage changes, and on-call schedules, notifying supervisors of updates.

Note: This description is not exhaustive and duties may evolve over time.

Education and Experience:

• High school diploma or equivalent preferred.
• 1 to 3 years of customer service, administrative, or data entry experience required.
• 1 to 3 years of healthcare environment experience preferred.
• Familiarity with database software applications is desired.
• Vocational training or on-the-job experience with computers and switchboards is beneficial.
• Knowledge of medical terminology and healthcare business office operations is a plus.

Work Shift:

Third shift, 36 hours weekly, serving a regional community in the Midwest.