Job Summary: Support nursing practice and care delivery through a blend of direct patient care, communication, and clerical duties.

Essential Responsibilities:

Fiscal Responsibility

• Use supplies and equipment efficiently
• Complete assignments promptly and leave shift on time
• Utilize timekeeping systems accurately
• Demonstrate productivity and accept extended day off (EDO) and float assignments
• Complete work orders and support unit goals to reduce waste

Quality

• Participate and document according to unit standards and stay current with policy updates
• Problem-solve and multitask within scope of practice
• Offer suggestions to improve unit flow and patient experience
• Accept delegated tasks appropriately
• Engage in teamwork

Patient Satisfaction

• Promote patient satisfaction through recognition and timely responses
• Use personal electronic devices professionally and minimize noise
• Exemplify excellent guest relations with patients, families, and visitors
• Perform purposeful patient rounding

Patient Safety

• Practice safe patient mobilization and fall prevention
• Use two patient identifiers for all tasks and point-of-care testing
• Utilize event management system for unusual occurrences
• Adjust care routines to meet individual patient needs as assigned
• Adhere to HIPAA and social media policies

Professional Growth

• Share knowledge and skills with colleagues, including orientation and cross-training
• Demonstrate leadership by serving as a resource, council member, super user, or preceptor
• Identify professional development needs and collaborate with management
• Participate in departmental goal development and practice change in-services

Customer Service

• Engage patients and families with professionalism and flexibility
• Maintain a quiet, respectful patient environment
• Practice AIDET communication (Acknowledge, Identify, Duration, Explanation, Thank You)
• Promote teamwork and maintain positive interdepartmental relationships
• Provide holistic care for diverse patient populations

Education and Experience Required:

• High school diploma or equivalent
• Basic BLS certification required within 3 months of hire

Work Shift:

6:00am – 6:30pm, full-time, 36 hours weekly

This position is located in a regional healthcare setting within the Midwest United States.