Job Summary: Provide essential support to nursing practices and patient care through a blend of direct patient interaction, communication, and clerical assistance. This role emphasizes patient and family-centered care within a setting that values best practices and exceptional customer service.

Essential Responsibilities:

Fiscal Responsibility
- Complete assignments within delegated timeframes.
- Assist with patient transfers, admissions, discharges, and transportation.
- Conduct hourly rounds to collect and transport specimens efficiently.
- Maintain transportation area cleanliness, restock supplies, and report equipment issues.
- Manage time and supplies effectively, responding promptly to communications.
- Support staffing and scheduling needs by adhering to policies and communicating availability.

Quality
- Collaborate as a team member in continuous quality improvement initiatives.
- Provide compassionate care tailored to patient age and diagnosis.
- Suggest improvements to enhance patient experience.
- Document care activities according to unit standards and stay current with policies.

Patient Satisfaction
- Advocate for patient rights and promote a positive care model.
- Enhance patient comfort by providing necessary items and clear instructions.
- Adapt routines to individual patient needs and assist nursing staff in improving satisfaction.
- Foster positive communication with patients, families, and healthcare team members.

Patient Safety
- Safely transport patients using proper identification and fall prevention techniques.
- Prepare patients for transport, ensuring all medical accessories are managed correctly.
- Provide physical and emotional support during transport and initiate basic life support if needed.
- Coordinate patient arrival and departure with relevant departments.

Professional Growth
- Recognize personal limitations and seek learning opportunities.
- Share knowledge through orientation and cross-training.
- Demonstrate leadership as a role model and resource.
- Participate in goal setting and attend training sessions.

Customer Service
- Uphold high standards of customer service and ethical behavior.
- Exhibit courtesy, compassion, and respect to patients, visitors, and colleagues.
- Engage patients and families using the AIDET communication framework.
- Maintain a professional environment and adapt to staffing needs.

Education and Experience Required: None.

Work Shift: 1st Shift
Scheduled Weekly Hours: 24

This position is located in a regional healthcare setting within the Midwest United States, offering a supportive and collaborative environment focused on quality patient care.