Job Summary: The Patient Financial Advocate serves as the primary contact for all patient billing inquiries, customer service, and financial assistance needs within a healthcare setting. This role acts as a liaison between patients, providers, and payers to resolve post-care account issues efficiently. The advocate provides clear information about billing practices, policies, and patient statements, helping patients understand their financial responsibilities and facilitating swift resolution of outstanding balances.

Essential Responsibilities:
- Serve as the main point of contact for patient account questions via phone, in-person visits, email, and patient portals.
- Provide accurate patient cost estimates for uninsured individuals or those verifying insurance coverage.
- Respond promptly to inbound calls from patients, physician offices, and insurance carriers, aiming for immediate resolution.
- Utilize multiple resources to address patient inquiries and prepare billing correspondence.
- Collect payments and manage posting adjustments, refunds, and contractual allowances within authorized limits.
- Communicate effectively about Explanation of Benefits (EOB) and payer regulations.
- Document all patient account activities clearly, including next steps.
- Prepare written responses to patients regarding account resolution and complaint recovery.
- Collaborate with administrative departments and service areas to facilitate account resolution.
- Identify operational barriers and contribute to developing effective solutions.
- Ensure financial assistance applications are accurately completed and processed according to guidelines.
- Work with social workers or eligibility vendors to assist with Medicaid applications, maximizing patient funding.
- Help patients develop payment plans to resolve liabilities.
- Provide coverage for department positions during absences.

Education and Experience:
- High school diploma or equivalent required.
- Preferred 1-2 years of experience in patient billing and account payment procedures within healthcare.

Work Shift: Evening and weekend shifts with holiday rotation, part-time position.

This position is based in a regional healthcare facility serving the Midwest area of the United States, offering a supportive and patient-focused environment.