Job Summary: Support nursing practice and patient care delivery through a blend of direct patient interaction, communication, and clerical duties.

Essential Responsibilities:

Fiscal Responsibility

• Use supplies and equipment efficiently.
• Complete assignments promptly and leave shifts on time using the timekeeping system.
• Demonstrate productivity and accept extended day off (EDO) and float assignments.
• Complete work orders and support unit goals to reduce waste.

Quality

• Participate and document according to unit standards and stay current with policy updates.
• Problem-solve and multitask within scope of practice.
• Offer suggestions to improve unit workflow and patient experience.
• Accept delegated tasks appropriately and engage in teamwork.

Patient Satisfaction

• Promote patient satisfaction through positive recognition and timely response to patient needs.
• Use personal electronic devices professionally and maintain a quiet environment.
• Exemplify excellent guest relations with patients, families, and visitors.
• Perform purposeful patient rounding.

Patient Safety

• Practice safe patient mobilization and fall prevention.
• Use two patient identifiers for all tasks and point-of-care testing.
• Report unusual occurrences using the event management system.
• Adjust care routines to meet individual patient needs as assigned.
• Adhere to HIPAA and social media policies.

Professional Growth

• Share knowledge and skills with colleagues, including orientation and cross-training.
• Demonstrate leadership by serving as a resource, council member, super user, or preceptor.
• Identify professional development needs and collaborate with management for learning opportunities.
• Participate in departmental goal development and attend practice change in-services.

Customer Service

• Engage patients and families with professionalism and flexibility.
• Maintain a quiet, respectful patient environment and be adaptable with assignments and staffing.
• Practice AIDET communication (Acknowledge, Identify, Duration, Explanation, Thank You).
• Promote teamwork and maintain positive interdepartmental relationships.
• Provide holistic care to diverse patient populations.

Education and Experience Required:

• High school diploma or equivalent.
• Basic BLS certification required within 3 months of hire.

Work Shift:

Varied shifts within a regional healthcare setting in the Midwest United States.