Job Summary: Provide essential support to nursing staff by delivering direct patient care, facilitating communication, and performing clerical duties.

Essential Responsibilities:

Fiscal Responsibility: Efficiently manage supplies and equipment, complete assignments promptly, adhere to shift schedules, and support unit goals to reduce waste.

Quality: Participate in documentation according to unit standards, stay current with policy updates, problem-solve within scope, multitask effectively, and contribute ideas to improve patient flow and experience.

Patient Satisfaction: Promote positive patient interactions through timely responses, professional conduct, purposeful rounding, and maintaining a quiet, respectful environment.

Patient Safety: Practice safe patient mobilization, use two patient identifiers for all tasks, report unusual occurrences, adjust care routines as needed, and comply with HIPAA and social media policies.

Professional Growth: Share knowledge with colleagues, demonstrate leadership, participate in orientation and training, identify learning needs, and engage in departmental goal development.

Customer Service: Engage patients and families with professionalism, flexibility, and teamwork, practicing AIDET communication techniques and fostering positive interdepartmental relationships.

Education and Experience Required:
- High school diploma or GED, or current/past CNA license, or completion of a CNA program with 5+ years of CNA experience accepted in lieu of diploma.
- Basic Life Support (BLS) certification required within 3 months of hire.

Work Shift: 1st Shift
Scheduled Weekly Hours: 38

This position serves a diverse patient population in a regional healthcare setting within the Midwest United States.