Job Summary: This role supports nursing practice and care delivery through a blend of direct patient assistance, communication, client care support, and clerical duties, all centered on patient and family needs within a culture of best practices and exceptional customer service.

Essential Responsibilities:
1. Fiscal Responsibility: Completes assignments within delegated timeframes; manages transportation and reports equipment issues; maintains cleanliness and restocks supplies; assists with operating room turnover and equipment docking.
2. Quality: Collaborates as a team member in continuous quality improvement efforts; applies sound judgment in caring for patients of varying ages and diagnoses; suggests improvements to enhance patient experience; stays current with policies.
3. Patient Satisfaction: Advocates for patient rights; enhances patient comfort and understanding to reduce anxiety; communicates strategies to improve care satisfaction.
4. Patient Safety: Ensures complete and accurate documentation before patient transport; safely transports surgical patients using proper identification and fall prevention techniques; assists nursing staff with patient transfers; communicates effectively with care team.
5. Professional Growth: Recognizes personal limitations and pursues learning opportunities; shares knowledge with colleagues; demonstrates leadership and serves as a resource; participates in goal development and training.
6. Customer Service: Upholds high customer service standards; promotes ethical behavior and teamwork; fosters positive relations with patients, families, visitors, and staff; practices AIDET communication; maintains a professional and flexible approach.

Education & Experience:
- High school diploma or equivalent required.
- Computer proficiency required.
- Area-specific education may be provided upon hire and must be maintained.

This position operates within a regional healthcare setting in the Midwest United States and involves a full-time day shift schedule.