Job Summary: This role supports nursing practice and care delivery through a blend of direct patient assistance, communication, client care support, and clerical duties, all centered on patient and family needs within a culture of best practices and exceptional customer service.

Essential Responsibilities:
1. Fiscal Responsibility
- Completes assigned tasks within delegated timeframes.
- Manages transportation and reports equipment issues, ensuring cleanliness, restocking, and supply security.
- Efficiently manages time and supplies, assisting with operating room turnover and equipment handling.
- Supports staffing and scheduling by adhering to policies, reporting absences timely, and managing shift trades.

2. Quality
- Collaborates as a team member in continuous quality improvement initiatives.
- Applies sound judgment in caring for patients considering their age and diagnosis.
- Suggests improvements to enhance patient experience.
- Keeps current with policies and procedures.

3. Patient Satisfaction
- Advocates for patient rights and promotes a positive care model.
- Enhances patient comfort and reduces anxiety through thoughtful communication and care.
- Shares strategies to improve patient satisfaction.

4. Patient Safety
- Ensures complete and accurate documentation before patient transport.
- Safely transports surgical patients within the operating room and hospital, verifying identity and special needs.
- Assists nursing staff with patient transfers and communicates effectively with care teams.
- Provides for patients' physical and psychological needs during transport and responds to emergencies as needed.

5. Professional Growth
- Recognizes personal limitations and pursues learning opportunities.
- Shares expertise with colleagues and participates in orientation and training.
- Demonstrates leadership and contributes to departmental goals.

6. Customer Service
- Upholds high customer service standards and ethical behavior.
- Communicates respectfully with patients, families, physicians, and team members.
- Practices AIDET communication techniques to engage patients and families.
- Maintains a professional, quiet environment and adapts to staffing needs.

Education & Experience:
- High school diploma or equivalent required.
- Computer proficiency required.
- Area-specific education may be required and maintained upon hire.

This position operates within a regional healthcare setting in the Midwest United States, emphasizing teamwork, patient-centered care, and continuous improvement.