Join a dedicated healthcare team in a regional medical office serving the heart of the Midwest. This role acts as the welcoming voice and face for physician clinics, requiring professionalism and exceptional customer service skills. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Promptly answer and direct telephone calls with courtesy and efficiency.
• Warmly greet patients and communicate clearly with them and their families, keeping them well-informed.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols and assist patients or guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients to complete necessary registration paperwork online.
• Show compassion and respect in all interactions, handling messages and requests promptly.
• Verify insurance coverage, collect co-payments, and explain financial agreements to patients.
• Demonstrate accountability, adaptability, teamwork, and maintain excellent attendance and punctuality.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting, with demonstrated responsibility and customer service skills.

Certification

American Heart Association Basic Life Support (BLS) certification is required.

Mental and Physical Requirements

This position requires considerable mental focus. Physical demands include lifting up to 35 lbs., frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Work is performed in a medical office environment with occasional exposure to infectious diseases and potentially hostile individuals. Minimal physical discomfort is expected.