Join a dedicated healthcare team serving a regional community in the Midwest. This role focuses on scheduling patient appointments, supporting call center operations, and enhancing patient satisfaction through excellent communication and service.

General Summary

The Appointment Coordinator manages patient scheduling, assists with training and mentoring new staff, maintains accurate contact information, and follows up on patient appointment reminders. This position also supports the business office by discussing outstanding account balances with patients and performs other duties as assigned.

Essential Duties and Responsibilities

• Support call center operations to improve patient satisfaction and increase appointment bookings through effective customer service and technology use.
• Project a professional and positive image during phone interactions, handling distressed callers with patience and empathy.
• Resolve patient concerns by clarifying issues, identifying solutions, and escalating complex problems to management when necessary.
• Contribute to team goals by completing related tasks and continuously updating job knowledge through educational opportunities.
• Maintain office equipment functionality by following procedures and reporting malfunctions.

Education

High school diploma or equivalent required. Preferred candidates will have graduated from an accredited medical receptionist or similar program, or have two years of experience in healthcare or customer service.

Experience

At least two years of experience in a general medical office or call center environment is required. Clinic experience is preferred.

Certification/License

Medical secretary or other medical technician/specialist certification from an accredited program is preferred.

Mental/Physical Requirements

Ability to communicate detailed information clearly, maintain focus in a busy call center environment, and possess strong computer skills including a minimum typing speed of 60 wpm. Knowledge of medical terminology and scheduling is advantageous. Occasionally lifting items up to 10 pounds and safely operating a vehicle are required.

Working Conditions

Typical call center environment working closely with patients, healthcare providers, and support staff in a regional healthcare setting.