Join a dynamic healthcare team in the Midwest region as an Epic Certified Provider Support Trainer. This role leads the Electronic Health Record (EHR) training program and provides ongoing support for provider staff. You will design innovative curricula, including virtual and eLearning modules, and develop structured continuing education programs. Strong collaboration, coaching, and organizational skills are essential to succeed in this position.

Essential Duties and Responsibilities

• Coordinate and manage Epic training environment builds and maintenance, implement change requests, educate staff on updates, review release notes, and prepare for planned upgrades.
• Consult with department leaders, providers, and frontline employees to identify performance gaps and develop tailored learning interventions using best practices and instructional design principles.
• Interpret clinical and non-clinical workflows and terminology to create effective training content.
• Deliver classroom and virtual training sessions; prepare lesson plans, materials, and documentation.
• Develop and manage eLearning content, ongoing education, and provider efficiency training.
• Support continuous improvement by sharing Epic application expertise with teammates to foster collaboration and achieve team goals.
• Assist leaders and providers with education needs beyond the classroom, including on-call phone support during business hours.

Education

A high school diploma is required; a bachelor’s degree is preferred.

Experience

3-5 years of experience with Epic systems is preferred.

Certification/License

Epic certification or accreditation is preferred and must be obtained within 90 days of completing required training. Clinical licensure or healthcare experience is also preferred.

Mental/Physical Requirements

Ability to manage multiple tasks simultaneously and generate reports and documents. May occasionally work unusual hours to resolve project issues. Requires standing, walking, sitting, and moderate lifting (up to 15 lbs).

Working Conditions

Office environment with noise and distractions, well-lit and climate-controlled. Extensive computer use may cause visual or muscular discomfort. Potential exposure to infectious diseases.