Join a dedicated healthcare team in the heart of the Midwest region, where your role as a Patient Access Representative is vital in ensuring smooth and efficient patient registration and access to care. This position involves welcoming patients and their representatives, accurately collecting demographic and insurance details, and securing necessary consents for treatment and information release.

Key Responsibilities:

• Greet and interview patients to gather precise demographic and insurance information for medical and financial records.
• Obtain proper admission consent, verify insurance through electronic systems, and resolve discrepancies before finalizing registration.
• Inform patients of their rights in compliance with federal, state, and accreditation standards.
• Respond promptly and effectively to patient inquiries, maintaining confidentiality and professionalism.
• Collect applicable copays and direct patients to appropriate treatment areas post-registration.
• Recognize registrations requiring pre-authorization or pre-certification and ensure all documentation is complete and accurate.
• Maintain compliance with Medicare Secondary Payor rules, HIPAA privacy standards, patient rights, and other regulatory requirements.
• Provide financial assistance information and produce patient estimates, collecting cost shares as needed.
• Keep workspaces organized, manage time efficiently, and uphold high standards of conduct and attendance.

Education: A high school diploma or equivalent is required. Preference given to candidates with certificates or diplomas in Medical Front Office, CNA, or Medical Terminology.

Experience: At least six months of experience in office, call center, customer service, or healthcare settings is necessary. Proficiency with computers and standard office equipment is essential.

Requirements: Ability to concentrate and pay close attention to detail under time constraints. Physical ability to stand, walk, sit, reach, assist and transport patients in wheelchairs, and lift up to 10 pounds. Comfortable working in a standard office environment with occasional exposure to noise and other conditions. Flexibility to work various shifts is required.

This role offers an opportunity to contribute meaningfully to a regional healthcare system serving a broad community in the Midwest. If you are committed to providing compassionate and efficient patient service, we encourage you to apply and grow with us.