Join a dedicated healthcare team serving a regional community in the Midwest. This part-time role as an Appointment Coordinator involves scheduling patient visits, supporting training efforts, and maintaining accurate contact records. You will play a key role in enhancing patient satisfaction and loyalty through excellent customer service and effective communication.

General Summary

As an Appointment Coordinator, you will manage patient appointment scheduling, assist the operations manager with onboarding and mentoring new team members, and handle patient account inquiries to support the medical business office. You will also perform other duties as assigned within the call center environment.

Essential Duties and Responsibilities

• Support call center operations to increase patient appointments and improve customer relationship management.
• Project a professional and positive image during phone interactions, handling distressed callers with patience and empathy.
• Resolve patient concerns by identifying issues, explaining solutions, and escalating complex matters when necessary.
• Contribute to team goals by completing related tasks and continuously updating job knowledge through educational opportunities.
• Maintain office equipment functionality by following procedures and reporting issues promptly.

Education

High school diploma or equivalent required. Preferred candidates will have graduated from an accredited medical receptionist or similar program, or have two years of experience in healthcare or customer service.

Experience

At least two years of experience in a general medical office or call center setting is required. Clinic experience is preferred.

Requirements

• Certification as a medical secretary or other medical technician/specialist from an accredited program is preferred.
• Strong oral communication skills and the ability to understand detailed information.
• Ability to work effectively in a busy contact center environment with distractions.
• Proficient computer skills and a minimum typing speed of 60 words per minute.
• Knowledge of medical terminology and scheduling/staffing is preferred.
• Occasional lifting of items up to 10 pounds and safe operation of an automobile.

Working Conditions

This position is based in a typical call center setting, working closely with patients, healthcare providers, and support staff. The role offers opportunities for growth and development within a supportive healthcare environment serving a broad regional population in the Midwest.