Join a dedicated healthcare team serving a regional community in the Midwest. This role focuses on scheduling patient appointments, supporting call center operations, and enhancing patient satisfaction through excellent communication and customer service.

General Summary

The Appointment Coordinator manages patient scheduling, assists with training and mentoring new staff, maintains accurate contact information, and handles patient account inquiries. This position supports the call center's goal of increasing patient appointments and fostering positive relationships.

Essential Duties and Responsibilities

• Support call center operations to improve patient satisfaction and loyalty.
• Project a professional and positive image during phone interactions.
• Handle distressed callers with patience and empathy.
• Resolve patient concerns by clarifying issues, identifying solutions, and escalating when necessary.
• Contribute to team goals and participate in ongoing educational opportunities.
• Maintain office equipment functionality and report issues promptly.

Education

High school diploma or equivalent required. Preferred candidates have graduated from an accredited medical receptionist or similar program or have two years of experience in healthcare or customer service.

Experience

At least two years of experience in a general medical office or call center environment is required. Clinic experience is preferred.

Certification/License

Medical secretary or other medical technician/specialist certification from an accredited program is preferred.

Mental/Physical Requirements

Ability to communicate detailed information clearly, read and understand written directions, and work effectively in a busy call center environment. Strong computer skills and a minimum typing speed of 60 wpm are necessary. Knowledge of medical terminology and scheduling is preferred. Occasionally lifting items up to 10 pounds and safe operation of a vehicle are required.

Working Conditions

Typical call center setting with close interaction among patients, providers, and clinical and support staff. This role offers opportunities for growth and development within a supportive healthcare environment serving a broad regional area in the Midwest.