Join a dedicated healthcare team in the heart of the Midwest region, where your expertise in billing and customer service will make a meaningful impact. As an SBO Billing Specialist, you will be the primary point of contact for patients regarding their financial responsibilities, including hospital and physician billing inquiries.

Key Responsibilities:

• Provide exceptional customer service by addressing patient questions about coinsurance, copays, deductibles, and contractual adjustments.
• Resolve patient complaints related to billing and clarify insurance coverage details.
• Manage inbound and outbound calls to assist patients with outstanding balances and payment arrangements.
• Offer payment options such as monthly plans and bank loan financing through secure portals.
• Screen and process financial assistance applications for eligible patients.
• Maintain strict adherence to HIPAA guidelines when handling sensitive patient information.
• Distinguish billing issues from patient care concerns and escalate appropriately.
• Reconcile business banking and credit card accounts accurately.

Education: A high school diploma or equivalent is required. Additional training in healthcare billing or customer service is preferred.

Experience: Prior experience in medical billing is highly desirable. Familiarity with Microsoft Office and billing software, including electronic data submission, is advantageous.

Requirements: Strong communication skills, visual acuity, and the ability to follow detailed written instructions are essential. Physical demands include the ability to stand, walk, sit, reach, and occasionally lift items up to ten pounds. Work is performed in a standard office environment with occasional exposure to noise and other typical office conditions.

If you are ready to contribute to a supportive healthcare environment serving a broad regional community, this role offers a rewarding opportunity to grow and make a difference.