Join a dedicated healthcare team serving the heart of the Midwest region. This role acts as the welcoming voice and face for physician clinics, requiring professionalism and exceptional customer service skills. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Promptly answer and direct telephone calls with courtesy.
• Greet patients warmly and communicate clearly with patients and their families.
• Accurately collect and enter demographic and insurance information.
• Maintain confidentiality and comply with privacy regulations.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup and registration.
• Make confirmation calls and guide patients to complete necessary paperwork online.
• Handle messages efficiently and update patient records during each encounter.
• Verify insurance coverage and collect co-payments at the time of service.
• Demonstrate accountability, teamwork, and reliability under pressure.

Education

High School Diploma or equivalent required. Completion of an accredited medical receptionist program or similar healthcare training is preferred.

Experience

Preferably two years of experience in a general medical office or comparable healthcare setting. Equivalent customer service experience with responsibility will also be considered.

Certifications

Basic Life Support (BLS) certification from the American Heart Association is required.

Physical and Mental Requirements

This position requires considerable mental focus and physical activity including walking, standing, lifting up to 35 lbs, and various movements such as turning, stooping, and reaching. The work environment is a medical office with potential exposure to infectious diseases and occasional challenging interactions.