This full-time, day-shift role serves as the welcoming voice and face for orthopedic and podiatry clinics within a regional healthcare system in the Midwest. The ideal candidate will demonstrate professionalism and exceptional customer service skills while managing multiple tasks in a fast-paced environment.

Key Responsibilities

• Promptly answer and direct telephone calls with courtesy and efficiency.
• Greet patients warmly and communicate clearly with patients and their families, keeping them well-informed.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols and assist patients or guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients through registration and paperwork completion via the patient portal.
• Show compassion and respect in all interactions, handling messages and updates promptly.
• Verify insurance coverage, collect co-payments, and inform patients about their financial responsibilities.
• Demonstrate accountability, adaptability, teamwork, and maintain excellent attendance and punctuality.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting, with demonstrated responsibility and customer service skills.

Certification

American Heart Association Basic Life Support (BLS) certification is required.

Mental and Physical Requirements

This position requires considerable mental focus and physical activity including lifting up to 35 lbs, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Work is performed in a medical office environment with potential exposure to infectious diseases and occasional challenging interactions. Minimal physical discomfort is expected.