Join a dedicated healthcare team serving the heart of the Midwest region. This part-time role as an Appointment Coordinator involves scheduling patient visits, supporting training efforts, and maintaining accurate contact records. You will play a key role in enhancing patient satisfaction and loyalty through excellent customer service and effective communication.

Key Responsibilities

• Manage patient appointment scheduling and follow-up calls to ensure timely care.
• Assist the operations manager with onboarding and mentoring new call center staff.
• Maintain and update patient contact information accurately.
• Address patient account balance inquiries in collaboration with the medical group business office.
• Handle distressed callers with patience, providing clear solutions or escalating issues when necessary.
• Contribute to team goals by supporting call center operations and improving patient engagement.
• Participate in ongoing educational opportunities to stay current with best practices.
• Maintain office equipment functionality by following established procedures and reporting issues.

Education

High school diploma or equivalent required. Preferred candidates will have graduated from an accredited medical receptionist or similar program, or possess two years of experience in healthcare or customer service.

Experience

At least two years of experience in a general medical office or call center environment is required. Clinic experience is a plus.

Certifications

Medical secretary or other medical technician/specialist certification from an accredited program is preferred.

Requirements

• Strong oral communication skills and ability to convey detailed information clearly.
• Ability to work effectively in a busy contact center environment with distractions.
• Proficient computer skills with a minimum typing speed of 60 words per minute.
• Knowledge of medical terminology and scheduling/staffing processes is preferred.
• Occasional lifting of items up to 10 pounds.
• Valid driver’s license and ability to operate a vehicle safely.

This role offers the opportunity to be part of a supportive team in a regional healthcare setting, dedicated to providing exceptional patient care and service.