Join a dedicated healthcare team in the heart of the Midwest region, providing compassionate and efficient patient care in a busy clinical setting. This role supports licensed nurses, physicians, and advanced practice providers by performing a variety of clinical and administrative tasks to ensure smooth clinic operations and excellent patient experiences.

General Summary

The Medical Assistant operates within their scope of practice to deliver patient care as delegated by licensed nursing staff or providers. This position requires strong organizational skills, professionalism, excellent customer service, attention to detail, multitasking ability, critical thinking, and the capacity to thrive in a fast-paced environment.

Essential Duties and Responsibilities

• Adhere to established safety protocols including infection control, safe patient handling, and timely communication of patient condition changes to licensed nurses.
• Provide direct patient interaction such as escorting patients, obtaining vital signs and EKGs, verifying medications and allergies, and documenting medical histories and visit reasons accurately and promptly.
• Manage telephone communications by routing messages, answering patient questions, and assisting providers with follow-up calls.
• Assist with medication renewals, authorizations, and administration (oral, IM, SQ) as ordered.
• Perform point-of-care lab testing and collect specimens for laboratory analysis.
• Schedule appointments, surgeries, diagnostic procedures, and admissions as directed by providers.
• Complete necessary paperwork including prior authorizations and referrals efficiently.
• Maintain supply inventory, clean and stock exam rooms, and educate patients on electronic health record portal benefits.
• Support orientation and training of new medical assistants.
• Demonstrate accountability, adaptability, teamwork, and reliability in attendance and punctuality.

Education

Completion of an accredited Medical Assistant or Medical Specialist program is required, or equivalent experience. A high school diploma is also required.

Experience

At least one year of experience as a Medical Assistant or related medical specialist is preferred but not mandatory. Experience in a medical clinic setting is advantageous.

Certification and Licenses

Preferred certification includes Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) from an accredited organization such as the American Medical Technologist (AMT). Basic Life Support (BLS) certification from the American Heart Association is required.

Mental and Physical Requirements

This role demands considerable mental focus and physical activity including lifting up to 35 pounds, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Frequent exposure to infectious diseases and potentially hostile individuals may occur. Exposure to communicable diseases through blood and bodily fluids is common. Minimal physical discomfort is expected.