This full-time role serves as the primary point of contact for physician clinics, managing telephone communications and front desk operations with professionalism and warmth. The ideal candidate thrives in a fast-paced environment, demonstrating strong organizational skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities

• Promptly answer and direct incoming calls.
• Greet patients with respect and compassion.
• Communicate clearly with patients and their families, keeping them informed.
• Accurately collect and enter demographic and insurance information.
• Maintain confidentiality and comply with privacy regulations.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup and usage.
• Make confirmation calls and guide patients through registration paperwork.
• Handle messages efficiently and update patient records as needed.
• Verify insurance coverage and collect co-payments at the time of service.
• Demonstrate accountability, teamwork, and reliability under pressure.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

At least two years of experience in a general medical office or similar healthcare setting preferred. Equivalent customer service experience will also be considered.

Certifications

American Heart Association Basic Life Support (BLS) certification is required.

Physical and Mental Requirements

This position requires considerable mental focus and physical activity including lifting up to 35 pounds, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Work Environment

Work is performed in a medical office setting with occasional exposure to infectious diseases and challenging interactions. Minimal physical discomfort is expected.

This opportunity is located in a regional healthcare system serving the Midwest area, offering a supportive team environment and opportunities for growth.