Join a dedicated healthcare team in the heart of the Midwest region, providing exceptional patient support and front desk services in a dynamic medical office environment. This role requires a professional with excellent organizational skills, attention to detail, and the ability to multitask efficiently in a fast-paced setting.

Key Responsibilities

• Promptly answer and direct telephone calls with professionalism.
• Warmly greet patients and communicate clearly with patients and their families, keeping them well-informed.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients to complete necessary registration paperwork online.
• Demonstrate compassion and respect when interacting with patients and colleagues.
• Take and process messages promptly and update patient records as needed.
• Verify insurance coverage and collect co-payments at the time of service.
• Communicate financial agreements related to insurance coverage to patients.
• Work independently while meeting attendance and punctuality standards, adapting to change, and maintaining focus under pressure.

Education

High school diploma or equivalent is required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting, with demonstrated customer service skills and responsibility.

Certifications

American Heart Association Basic Life Support (BLS) certification is required.

Physical and Mental Requirements

This position demands considerable mental focus and physical activity including walking, standing, lifting up to 35 lbs, and various movements such as turning, stooping, and reaching. The work environment includes exposure to infectious diseases and occasional challenging interactions.