This role serves as the primary point of contact for the Physicians Clinics, managing communications both via telephone and at the front desk. It demands a high degree of professionalism, exceptional customer service skills, and the ability to stay organized and detail-oriented in a fast-paced environment. Additional duties may be assigned within the scope of the position.

Essential Duties and Responsibilities

• Promptly answer and direct telephone calls.
• Warmly and respectfully greet patients upon arrival.
• Communicate clearly and compassionately with patients and their families, keeping them well-informed.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients or guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients to complete registration and paperwork via the patient portal.
• Demonstrate empathy and respect when interacting with others.
• Take and process messages accurately and promptly.
• Update patient demographic and other necessary forms at each encounter.
• Verify insurance coverage and collect co-payments at the time of service.
• Inform patients about their financial responsibilities related to insurance coverage.
• Work independently, accept accountability, adapt to change, maintain focus under pressure, and be a dependable team player with good attendance and punctuality.

Education

High school diploma or equivalent is required. Preference given to graduates of accredited medical receptionist or similar programs, or candidates with two years of healthcare experience.

Work Experience

Preferably two years of experience in a general medical office or similar healthcare setting. Equivalent customer service experience with similar responsibilities will also be considered.

Certification/License

American Heart Association Basic Life Support (BLS) certification is required.

Mental/Physical Requirements

This position requires considerable mental concentration. Physical demands include lifting up to 35 pounds, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Work is performed in a medical office environment with frequent exposure to infectious diseases and occasionally hostile individuals. Exposure to communicable diseases via blood and other body fluids is common. Physical discomfort is minimal.

This opportunity is located in a regional healthcare setting serving a multi-county area in the Midwest.