This full-time role serves as the primary point of contact for physician clinics, managing telephone communications and front desk operations with professionalism and warmth. The ideal candidate thrives in a fast-paced environment, demonstrating strong organizational skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities

• Promptly answer and direct incoming calls.
• Welcome patients with respect and compassion.
• Communicate clearly with patients and their families, keeping them informed throughout their visit.
• Accurately collect and enter demographic and insurance information.
• Maintain confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup and registration.
• Conduct patient confirmation calls and guide patients to complete necessary paperwork online.
• Handle messages efficiently and update patient records as needed.
• Verify insurance coverage and collect co-payments at the time of service.
• Demonstrate accountability, teamwork, and reliability while managing workload under pressure.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years in a general medical office or similar healthcare setting, with demonstrated customer service skills and responsibility.

Certifications

American Heart Association Basic Life Support (BLS) certification is required.

Physical and Mental Requirements

Requires considerable mental focus. Physical activities include lifting up to 35 lbs, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Work Environment

Medical office setting with occasional exposure to infectious diseases and challenging interactions. Minimal physical discomfort expected.

This opportunity is located in a regional healthcare system serving the Midwest area, offering a supportive team environment and opportunities for growth.