This full-time role represents physician clinics both over the phone and at the front desk, requiring a high level of professionalism and exceptional customer service skills. The ideal candidate will be organized, detail-oriented, and able to multitask efficiently in a fast-paced healthcare environment.

Key Responsibilities

• Promptly answer and direct telephone calls.
• Warmly greet patients and communicate clearly with patients and their families, keeping them well-informed.
• Accurately obtain and enter demographic and insurance information into the system.
• Maintain confidentiality and adhere to privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup during visits.
• Make confirmation calls and guide patients to complete registration and paperwork via the patient portal.
• Demonstrate compassion and respect when interacting with others.
• Take and process messages promptly.
• Update patient demographic and other necessary forms at each encounter.
• Verify insurance coverage and collect co-payments at the time of service.
• Inform patients about their financial responsibilities related to insurance coverage.
• Work independently, accept accountability, adapt to change, and maintain focus under pressure.
• Meet attendance and punctuality standards and contribute as a team player.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist or similar programs, or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting. Equivalent customer service experience with similar responsibilities will also be considered.

Certification

American Heart Association Basic Life Support (BLS) certification is required.

Mental and Physical Requirements

Requires considerable mental concentration. Physical activities include lifting up to 35 lbs., frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Work is performed in a medical office environment with frequent exposure to infectious diseases and occasional encounters with hostile individuals. Exposure to communicable diseases via blood and other body fluids is possible. Minimal physical discomfort is expected.

This opportunity is located in a regional area of the Midwest United States, serving a broad community with a commitment to compassionate and quality healthcare.