Join a dedicated healthcare team in the heart of the Midwest region, where your role as a Patient Access Representative is vital to ensuring smooth and efficient patient registration experiences. This position involves welcoming patients and their representatives, accurately collecting demographic and insurance details, and securing necessary consents for treatment and information release.

Key Responsibilities:

• Greet and interview patients or their representatives with warmth and professionalism.
• Collect and verify accurate demographic and insurance information for medical and financial records.
• Obtain proper admission consent and ensure compliance with legal and regulatory standards.
• Verify insurance details electronically and resolve any discrepancies before finalizing registration.
• Inform patients of their rights in accordance with federal, state, and accreditation requirements.
• Respond promptly and effectively to patient inquiries, maintaining confidentiality at all times.
• Collect applicable copays and direct patients to appropriate treatment areas.
• Recognize registrations requiring pre-authorization or pre-certification and validate all necessary documentation.
• Maintain accurate documentation and demonstrate understanding of billing and registration requirements.
• Ensure compliance with Medicare Secondary Payor rules, HIPAA privacy standards, patient rights, and other regulatory mandates.
• Communicate professionally with patients, healthcare providers, and coworkers.
• Maintain an organized, clean, and efficient workspace while managing time effectively.

Education: High school diploma or equivalent required. Preferred candidates hold a certificate or diploma in Medical Front Office, CNA, or Medical Terminology.

Experience: At least six months of experience in office, call center, customer service, or healthcare settings is required. Proficiency with computers and standard office equipment is essential.

Requirements: Ability to concentrate and pay close attention to detail under time constraints. Physical ability to stand, walk, sit, reach, assist and transport patients in wheelchairs, and lift up to 10 pounds. Comfortable working in a standard office environment with occasional exposure to noise and other conditions. Flexibility to work varying shifts is necessary.

This role offers an opportunity to contribute meaningfully to a regional healthcare system serving a broad community in the Midwest. If you are committed to providing compassionate service and supporting patient care, consider joining this team.