Join a dedicated healthcare team in the Midwest region as an Administrative Patient Services Representative, where your role is vital in ensuring smooth patient flow and exceptional service.

General Summary: This position focuses on managing patient interactions efficiently and warmly, supporting both patients and clinical staff throughout their healthcare journey.

Essential Duties and Responsibilities:

• Welcome patients with professionalism and respect, addressing their needs promptly.
• Register patients by collecting complete demographic and insurance information accurately.
• Enter data into electronic systems with minimal errors and handle co-pay collections.
• Answer phone calls promptly, triage patient inquiries, and communicate effectively with clinical teams.
• Manage incoming referrals, gather necessary records, films, and orders for appointments.
• Scan and organize patient documents and charts.
• Schedule and track patient appointments, including obtaining authorizations when required.
• Collaborate with team members to complete work queues in EPIC and correct identified errors.
• Complete all assigned tasks efficiently within established timeframes.

Education: High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience: At least two years of medical clerical experience in an office setting preferred, including proficiency with word processing and personal computing. Experience with medical insurance processes is advantageous.

Requirements: No certification or license required. Must maintain close mental and visual attention for extended periods and work effectively under stress. Physical ability to move throughout the facility, including standing, walking, sitting, and lifting up to 10 lbs., is necessary.

Working Conditions: Exposure to infectious diseases, odors, and noisy environments may occur due to patient care activities and equipment. This role is ideal for those who thrive in a fast-paced, team-oriented healthcare setting.