Join a dedicated healthcare team in a regional medical office serving the Midwest community. This role acts as the primary point of contact for cardiology patients, both over the phone and at the front desk, requiring professionalism and exceptional customer service skills. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.

Essential Duties and Responsibilities

• Promptly answer and direct telephone calls with courtesy.
• Warmly greet patients and communicate clearly with them and their families.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup during visits.
• Make confirmation calls and guide patients to complete necessary registration paperwork online.
• Show compassion and respect when interacting with patients and others.
• Take and process messages efficiently.
• Update patient demographic and other required forms at each encounter.
• Verify insurance coverage and collect co-payments at the time of service.
• Inform patients about their financial responsibilities related to insurance coverage.
• Demonstrate accountability, work independently, adapt to change, and maintain punctuality and attendance standards.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting. Equivalent customer service experience will also be considered.

Certification/License

Basic Life Support (BLS) certification from the American Heart Association is required.

Mental/Physical Requirements

This position requires considerable mental focus. Physical activities include lifting up to 35 lbs., frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Work is performed in a medical office environment with occasional exposure to infectious diseases and potentially hostile individuals. Minimal physical discomfort is expected.