Join a dedicated healthcare team serving a broad regional community in the Midwest. This role focuses on scheduling patient appointments, supporting call center operations, and enhancing patient satisfaction through excellent communication and service.

General Summary

The Appointment Coordinator manages patient scheduling, assists with training and mentoring new staff, maintains accurate contact information, and follows up on next-day patient appointments. This position also supports the medical group business office by discussing outstanding patient account balances and performing other duties as assigned.

Essential Duties and Responsibilities

• Support call center operations to improve patient satisfaction and increase appointment volume through effective customer service and technology use.
• Project a professional and positive image during phone interactions, handling distressed callers with patience and empathy.
• Resolve patient concerns by clarifying complaints, identifying causes, proposing solutions, and escalating issues when necessary.
• Contribute to team goals by completing related tasks and continuously updating job knowledge through educational opportunities.
• Maintain operational printer/fax equipment by following procedures and reporting malfunctions.

Education

High school diploma or equivalent required. Preferred candidates will have graduated from an accredited medical receptionist or similar program or have two years of experience in healthcare or customer service.

Experience

At least two years of experience in a general medical office or call center environment is required. Clinic experience is preferred.

Certification/License

Certification as a medical secretary or other medical technician/specialist from an accredited program is preferred.

Mental/Physical Requirements

Ability to communicate detailed information clearly, read and understand written directions, and work effectively in a busy contact center environment. Strong computer skills and a minimum typing speed of 60 wpm are necessary. Knowledge of medical terminology and staffing/scheduling is preferred. Occasionally lifting items up to 10 pounds and safely operating a vehicle are required.

Working Conditions

Typical call center environment working closely with patients, providers, and clinical and support staff.