Join a dedicated healthcare team in the heart of the Midwest region, where your role as an Administrative Office Coordinator will be vital in supporting laboratory operations. This position involves managing the laboratory office activities, including reviewing and assigning collection of outpatient and priority inpatient orders.

Key Responsibilities

• Review reference test orders, compare with returned results, and collaborate with accounting to ensure billing accuracy.
• Provide compassionate, respectful assistance to patients and customers both in person and via telephone.
• Explain laboratory protocols, specimen requirements, and test information while maintaining patient confidentiality.
• Work collaboratively with the team to prioritize patient satisfaction and respond professionally to inquiries from patients, physicians, and nursing staff.
• Maintain a neat, organized, and professional office environment, including labeling and organizing storage areas for ease of use by laboratory staff.
• Assist laboratory staff with data collection and quality reporting.
• Accurately place laboratory orders, verifying diagnosis and physician signatures, and document all necessary information.
• Monitor and follow up on add-on orders to ensure timely testing and specimen integrity.
• Perform electronic registration for specimen drop-offs and verify pre-authorizations as needed.
• Communicate with physicians’ offices to clarify orders and keep patients informed about wait times and specimen recollection needs.
• Schedule outpatient specialty tests in coordination with staffing and pathologists.
• Train laboratory staff on order placement, result retrieval, and record management.
• Provide patient instructions for urine collections and dietary restrictions, and process urine drug screens.
• Evaluate specimens for adequacy and ensure proper labeling and routing.
• Monitor non-interfaced reference lab logs and follow up with vendors to ensure timely results.
• Scan and enter test results into electronic medical records and manage work queues.
• Transport specimens and supplies between clinics and assist patients to other departments when needed.
• Support pathology administrative duties as required and participate in quality improvement and patient satisfaction initiatives.

Education

High school diploma or equivalent required. Strong math and communication skills are essential. Specialized training in computer and word processing is preferred.

Experience

Minimum of three years’ secretarial experience with a medical background, including proficiency with word processing software and computer operations. Supervisory experience of at least one year is preferred.

Requirements

No specific certifications or licenses required. Close mental and visual attention is necessary for short periods. The role involves sedentary work up to 45% of the time and the ability to lift or carry up to 10 pounds. Work environment includes slight exposure to hazardous and infectious materials, with moderate noise levels in an air-conditioned setting.