Join a dedicated healthcare team in the Midwest region as a Patient Access Representative, where your role is vital in ensuring smooth and efficient patient registration experiences. You will be the welcoming face for patients and their representatives, gathering accurate demographic and insurance details to support clinical care and reimbursement processes.

Key Responsibilities

• Greet and interview patients or their representatives with warmth and professionalism.
• Collect and verify demographic and insurance information, ensuring accuracy in medical and financial records.
• Obtain proper admission consent and authorization for treatment, including permissions to release information for insurance verification and payment guarantees.
• Utilize electronic verification services to confirm insurance details and resolve discrepancies before finalizing registration.
• Inform patients of their rights in accordance with federal, state, and accreditation standards.
• Respond promptly and effectively to patient inquiries, maintaining confidentiality and discretion.
• Collect applicable copays and direct patients to appropriate treatment areas after registration.
• Recognize registrations requiring pre-authorization or pre-certification and validate all necessary documentation.
• Maintain compliance with Medicare Secondary Payor rules, HIPAA privacy standards, patient rights, advanced directives, consent to treat, EMTALA, and accreditation requirements.
• Provide patients with financial assistance information and ensure completion of HIPAA acknowledgments.
• Maintain an organized, clean, and efficient workspace while managing time effectively.
• Demonstrate accountability, adaptability, and professionalism in a fast-paced environment.

Education

High school diploma or equivalent is required. Preferred candidates will have a certificate or diploma in Medical Front Office, CNA, or Medical Terminology.

Experience

At least six months of experience in office, call center, customer service, or healthcare settings is necessary. Proficiency with computers and standard office equipment is essential.

Requirements

Ability to concentrate and pay close attention to detail under time constraints. Physical ability to stand, walk, sit, reach, assist and transport patients in wheelchairs, and lift up to 10 pounds. Comfortable working in an office environment with occasional exposure to noise, fumes, and other conditions. Flexibility to work shifts as needed.