Join a dedicated healthcare team serving a regional community in the Midwest. This role acts as the welcoming voice and face for physician clinics, providing exceptional customer service both over the phone and at the front desk. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while managing multiple tasks efficiently.

Key Responsibilities

• Promptly answer and direct telephone calls with professionalism.
• Greet patients warmly and communicate clearly with patients and their families, keeping them informed throughout their visit.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols and assist patients or guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients to complete necessary registration paperwork via the patient portal.
• Demonstrate compassion and respect when interacting with patients and colleagues.
• Take and process messages promptly and update patient demographic information as needed.
• Verify insurance coverage, collect co-payments, and inform patients about their financial responsibilities.
• Work independently while meeting attendance and punctuality standards, adapting to change, and maintaining focus under pressure.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting, with demonstrated responsibility and customer service skills.

Certifications

American Heart Association Basic Life Support (BLS) certification is required.

Physical and Mental Requirements

This position requires considerable mental focus and physical activity including lifting up to 35 pounds, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Work Environment

Medical office setting with occasional exposure to infectious diseases and challenging interactions. Minimal physical discomfort expected.