Join a dedicated healthcare team serving a broad regional community in the Midwest. This role acts as the welcoming voice and face for the Physicians Clinics, handling telephone inquiries and front desk responsibilities with professionalism and warmth. The ideal candidate thrives in a fast-paced environment, demonstrating excellent organizational skills, attention to detail, and the ability to multitask efficiently.

Key Responsibilities

• Promptly answer and direct telephone calls with courtesy and efficiency.
• Greet patients warmly and maintain respectful communication with patients and their families.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and adhere to privacy regulations regarding patient information.
• Schedule appointments following established protocols and assist patients with patient portal setup and registration.
• Conduct patient confirmation calls and guide patients through necessary paperwork completion.
• Verify insurance coverage, collect co-payments, and inform patients about their financial responsibilities.
• Take accurate messages and ensure timely processing.
• Demonstrate accountability, teamwork, and reliability while managing workload under pressure.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting, with demonstrated customer service skills and responsibility.

Certification

American Heart Association Basic Life Support (BLS) certification is required.

Mental and Physical Requirements

This position requires considerable mental focus and physical activity including walking, standing, lifting up to 35 lbs, and various movements such as turning, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Work is performed in a medical office environment with potential exposure to infectious diseases and occasional challenging interactions. Minimal physical discomfort is expected.