Join a dedicated healthcare team in the heart of the Midwest region, where your role as a Patient Services Representative will be vital in supporting physician clinics both over the phone and at the front desk. This position demands professionalism, exceptional customer service skills, and the ability to thrive in a fast-paced environment while managing multiple tasks efficiently.

Key Responsibilities

• Promptly answer and direct telephone calls with courtesy and professionalism.
• Warmly greet patients and visitors, ensuring a respectful and compassionate interaction.
• Communicate clearly and effectively with patients and their families, keeping them well-informed.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and adhere to privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients to complete necessary registration paperwork online.
• Handle messages promptly and update patient records as needed during each encounter.
• Verify insurance coverage and collect co-payments at the time of service.
• Demonstrate accountability, work independently, adapt to change, and maintain excellent attendance and punctuality.

Education

High school diploma or equivalent is required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Ideal candidates will have at least two years of experience in a general medical office or similar healthcare setting, with a strong background in customer service and administrative responsibilities.

Certifications

American Heart Association Basic Life Support (BLS) certification is required.

Physical and Mental Requirements

This role requires considerable mental focus and physical activity, including lifting up to 35 pounds, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Work Environment

Work is performed in a medical office setting with occasional exposure to infectious diseases and challenging interactions. Minimal physical discomfort is expected.